Terms & Conditions

Home Living Outlet - Terms and Conditions.

January 2024

Home living Outlet Ltd is a company registered in England and Wales with registered number 14145753 whose registered office is at Office 7 Sycamore Business Centre, Squires Gate Lane, Blackpool, Lancashire, United Kingdom, FY4 3RL

  1. General

1.1. Home Living Outlet Ltd is a company registered in England and Wales with registered number 14145753 whose registered office is:

Office 7 Sycamore Business Centre, Squires Gate Lane, Blackpool, Lancashire, United Kingdom, FY4 3RL

  1. Our Products
    2.1. Some items sold in this store are categorised as ‘refurbished’ and have been checked.
    2.2. Items will be a combination of but not limited to, Display Products whereby new orders can be placed from, Brand New, Ex-Display, Customer Returns or Samples.

2.3. Please note, some of the items are not brand new and may have defects or damage, all of which will be shown in photographs online. Items may also have signs of usage, although this cannot always be shown online, for example, the interior may be softer due to wear. If you have any questions, our team are always happy to help.

3. Prices
3.1. All of our items are generally fast moving and are therefore sold on a first come first served basis.
3.2. All of the prices shown on our products are inclusive of VAT.
3.3. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. For details on how you can speak with our team, visit our Contact Us page.

  1. Orders
    4.1. If you buy online, we contact you by email to confirm we’ve received your order and then we or our selected couriers will contact you again to confirm a date for delivery.
    4.2. Sometimes we reject orders, for example, because a product becomes unexpectedly unavailable, because a credit reference we have obtained is unsatisfactory, because you are located outside our delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

    5. Payments
    5.1. For instore purchases, we accept the following methods of payment;
    ● Debit/Credit card

5.2. For online purchases, we accept the following methods of payment;
● Debit/Credit Card
● Paypal
● Apple Pay
● Klarna

5.3. Please note we are unable to take cash payments.

  1. Delivery
    6.1. We want to make sure it’s as easy as possible to receive your order, so we can arrange a delivery service using one of our preferred third-party delivery partners.

6.2. We want to make sure the delivery of our products are successful. Because of this, some items may need assembling by yourself. If your order is upholstery, this could be in the form of arms, feet or backs being disassembled for delivery. If your order is not an upholstery item, it could be flat pack and require building.

6.3. Delivery can only be arranged once the balance has been paid in full. A member of the team will contact you to arrange delivery.

6.4. All items purchased from Home Living Outlet must be delivered within 14 days of the order being placed unless otherwise agreed with Home Living Outlet via email

6.5. You are responsible for making sure that either yourself or an adult (18 years or over) that is authorised to accept and sign for the delivery on your behalf, is available to accept and sign for the delivery.

6.6. If the item does not fit when delivered, we are happy for items to be returned to us and can help you choose an alternative, providing that you notify us on the day of delivery. Items must be returned to us unused and in the same condition as purchased. We can arrange the collection on your behalf and you will be charged an additional collection fee.

6.6.1 It is your responsibility to ensure you have accurately measured all items as well as any rooms the items will reside in.

6.6.2 It is your responsibility to ensure you have measured the route of access through your property, including all external and internal doors. The Home Living Outlet Team will provide support and advice around product measurements only; we hold no responsibility for products that do not fit.

6.6.3 Any additional courier charges for returning products that do not fit are the responsibility of the customers and not Home Living Outlet.


6.7. It is your responsibility to ensure that you notify us in relation to any changes to your delivery address.

6.8. If you need to rearrange your delivery, we ask that you give us 24 hours’ notice so we can make arrangements with our delivery partners. Failure to do this, or if you miss your delivery, you will be charged an additional ‘redelivery fee’ which will be charged at the same price of your original delivery cost.

6.9. Occasionally, we may be able to hold furniture for a maximum of 60 days of you placing the order, this would need to be agreed with a member of the team via email as we do not have storage facilities.

6.10. Where we agree to store your product for longer than 14 days from your order date, we may charge up to £20.00 per day for storage costs. This must be paid directly to store. 

6.11. If we have been unable to arrange for delivery to take place within 14 days of the date of order, your order will be cancelled, items will be restocked for sale and you will be refunded in full using the same method by which you purchased the items.

  1. Delivery Fees
    7.1. Delivery costs are additional, they are not included in the item ticket prices shown. The price and the delivery partner we use will vary depending on distance from the Store to your delivery address.

7.2. Our delivery charges are set out below;
Local Delivery
(Within 30 Miles)

£50 This will be paid directly to the courier on
delivery and will not show on your invoice.

Non-Local Delivery
(Over 30 Miles - UK
Mainland Only)

1-2 Seats (Minimum Delivery charge) £49

3 Seats total £59

4 Seats total £79

5+ Seats total (Maximum Delivery Charge) £99 

  1. Our Delivery Partners

8.1 Any steps that we take to assist with third party delivery companies will be in the capacity of an introducer. We don’t receive any commission from the delivery companies that we introduce you to and any issues that may arise in relation to delivery will be between you and the delivery company.

  1. Ownership of Goods

9.1 You will become the owner of the goods you have ordered at the time of successful delivery.


  1. Damage

10.1 Upon receiving your order, please fully inspect the items to make sure they’re correct, and have no damage, defects or levels of wear other than what was already present at the point of purchase.

10.2 If your order isn’t as expected, please contact us immediately. 


  1. Warranty

11.1 No warranty or guarantee is given by us or any manufacturer in relation to the items purchased from this store. Your statutory rights are not affected.

11.2 All items are reduced in price to reflect the condition, as items may have defects, damage and a level of wear and tear. Therefore, the condition is reflected in the prices shown both in store and online.


  1. Reporting a Problem 

12.1 If you have any questions or complaints about the items, please contact us as soon as possible. 

12.2 You can telephone our store on 01254 235550 or contact us by either email (Hello@HomeLivingOutlet.co.uk) or by post at Home Living Outlet, Unit 7, Exchange Street, Accrington, BB50LE

12.3 You can keep up to date with the best ways to Contact Us by visiting our website.

12.4 Your statutory rights are not affected by anything in these terms and conditions. We recommend you contact your local Citizens Advice for more information about your legal rights.


13 Cancelling or Amending an Order 

13.1 For most of our products bought online or in-store, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it.

13.2 If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product.

13.3 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

13.4 To let us know you want to change your mind, contact our Customer Service Team at Hello@HomeLivingOutlet.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send the product. Items sent back to us without first requesting a return will not be accepted. Please note: if we are arranging the collection on your behalf, the delivery partner will already have the label and will put it on your items for you. You will also be charged a collection fee.

13.5 Once the items have been returned to us, a member of the team will inspect them. If the items have been used or damage has been caused, a fee will be deducted to reflect the cost of the damage.

13.6 We will notify you once we’ve received and inspected your return, and let you know about your refund. If approved, you’ll be automatically refunded on your original payment method. Please note: it can take some time for your bank or credit card company to process and post the refund too. We do not charge a fee for refunding you. 

  1. Exchanges

14.1 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  1. Personal Data 

15.1 How we use any personal data you give us is set out in our Privacy Notice: https://homelivingoutlet.co.uk/policies/privacy-policy

  1. Campaigns