FAQ's

Frequently Asked Questions (FAQ)

1. General Information

• What types of furniture do you offer?
• Home Living Outlet offers a wide range of home furnishing products that are Made to Order, Clearance, Factory Samples, and Bespoke made to measure. Our furniture includes Sofas, Beds, Dining tables, Dining Chairs, Mirrors, Artwork, Wall Panelling, Lamps, Tables and Rugs. Our Products are sourced Direct from Manufacturers and our clearance stock is sourced directly from Big Brand warehouses.
• Do you have a physical store location?
• Yes we do! We are located in a 10,000sq ft showroom in an old Red Brick mill here in Accrington.

Our address is: Home Living Outlet, Springhill Works, Exchange Street, Accrington, BB5 0LE

2. Ordering and Payment

• How do I place an order?
• You can place an order directly through our website by browsing for any items you love, then adding them to your cart and proceeding to checkout. You can also pop in to the store to make your purchase here. If you are unable to come to the store we can arrange a telephone or video call with one of our team to help you discuss your purchase.
• What payment methods do you accept?
• We accept major credit cards, PayPal, bank transfers, and we also offer monthly  payment options through our financing partners. All payments are processed through secure gateways to protect your personal and financial information.
• Can I modify or cancel my order after placing it?
• If you need to change your order or cancel it, please get in touch with us as soon as possible. We will do our best to accommodate your request. However, if the order has already been processed or shipped. Changes or cancellations may not be possible, and return procedures would apply.

What if the item i want it out of stock?

• Many items in our clearance category are individual items and will be quick to sell. If you love an item that is currently out of stock, please get in touch and we can advise best on a suitable alternative or when the item will next be in stock. 

3. Shipping and Delivery

• What are your shipping options and costs?
• We use local couriers for deliveries within a certain mileage of our showroom. Further deliveries will be sent via our national courier who will be in touch with you to arrange a delivery day at your convenience following the collection of your item from us. Our delivery cost starts at £49 for a 1 or two seater and caps at £99 for larger items.
• How long does delivery take?
• Delivery times vary depending on your location and the type of furniture ordered. We aim to deliver larger stocked items such as clearance sofas, dining tables and chairs within 14 days. Made to order items will have individual lead times displayed on purchase
• Do you offer international shipping?
• We do not current offer international shipping. However, we can ship to anywhere within England, Scotland and Wales

• Can I schedule a delivery time?
• We understand that timing is essential. When placing an order, you can indicate your preferred delivery time, and we will do our best to accommodate it. Our delivery team will also contact you to confirm the delivery window and ensure a smooth handover.

4. Product Information

• Can I see the furniture before purchasing?
• You can visit our physical store to view the furniture. If you are unable to get to our store we can book a virtual viewing by arranging a video call with one of our team.
• Are the colours of the furniture exactly as shown on the website?
• While we strive to represent colours as accurately as possible, slight variations may occur due to screen settings and lighting. To get the best understanding of what your product will look like please contact a member of our team

5. Returns and Exchanges

• What is your return policy?
• We offer a 14-day return policy for most items. The furniture must be in its original condition and packaging to qualify for a return. 
• How do I return or exchange an item?
• To return or exchange an item, please contact our customer support team to initiate the return. We aim to make your return as smooth as possible.
• Are there any items that cannot be returned?
• Some custom-made or Bespoke made furniture and mattresses that have been opened are not eligible for return.

What should I do if I have received a damaged or faulty item?

• Please get in touch with us immediately if you receive an item that is damaged or faulty. Customer satisfaction is our priority, and we will work quickly to resolve any issues with your order.

6. Warranty and Care

• Do your products come with a warranty?
• Yes, our new made to order products come with a 5 year Frame Guarantee and 2 years on stitching and interiors for faulty workmanship. Our clearance, Ex-display and sample products come with a 12 month guarantee.
• How should I care for my furniture?
• Care instructions vary by material. General guidelines include regular dusting, avoiding direct sunlight, and using appropriate cleaning products. 

7. Customer Support

• How can I contact customer service?
• You can contact our customer service team via phone, email, or live chat. Our contact information is available on the Contact Us page.
• What are your customer service hours?
• Our customer service team is available Friday through Monday, 10 AM to 4 PM.

8. Promotions and Discounts

• Do you offer any discounts or promotions?
• Yes, we frequently offer discounts and promotions. We frequently update our inventory with new sofas, dining tables, and other items, so subscribing ensures you never miss out on our best deals.
• Can I use multiple discount codes on one order?
• Only one discount code can be applied per order.

9. Custom Orders

• Can I customise my furniture?
• Yes, we offer customisation options on select items. You can choose different colours, fabrics, and finishes. On some select items we can also offer Bespoke made to measure
• How long does it take to receive a custom order?
• Custom orders typically take 5-8 weeks to manufacture and deliver, depending on the complexity of the customisation.

10. Installation and Assembly

• Do you offer furniture assembly services?
• Yes, we offer assembly services for an additional fee on large items such as sofas and dining tables. Our professional assembly team will ensure your home's furniture is set up correctly and safely. If you're interested in this service, please let us know when placing your order.

• Is assembly required for all furniture?
• Some items require assembly, while others arrive fully assembled. If its a made to order or brand new product, assembly instructions are usually included with your purchase. Clearance or Ex-display items may require some basic assembly from yourself, such as putting backs on a recliner or installing feet. If this is an issue please contact a member of the team before your purchase.

11. Sustainability and Ethics

• Are your products sustainably sourced?
• Home Living Outlet is committed to offering high-quality and environmentally responsible products. Many of our items are sourced from excess stock, cancelled orders, and ex-display items, helping to reduce waste. We also work with suppliers who prioritize sustainable practices. For more details on specific products, feel free to contact our team.
• Do you participate in environmentally friendly activities?
• We are very passionate about the environment and care deeply on how we can all make a positive change. The nature of our business presents us with a lot of cardboard and plastic packaging which we ensure we recycle in line with current recycling capabilities.